FAQs

Yes. If over the next 30 days after the purchase you are unhappy with our plugin or have an issue that we are unable to resolve, we'll happily consider offering a 100% refund of your money.

Checkout is powered Freemius company. They support major credit and debit cards, PayPal, and a variety of other mainstream payment methods, so there’s plenty to pick from.

All plans are year-to-year.

Yes. You can do this in any time from your Account panel. You'll still be able to use the plugin without updates or support.

Absolutely! You can upgrade or downgrade your plan at any time. Just login to the Customers Portal and follow instructions. You can also send corresponding support request.

Of course. As long as you have sufficient number of unused license activations you can enable the plugin on the client site and he will start to receive all automatic plugin updates.

Prices are shown in USD excluding any taxes. Depending on your billing location, tax may be applied during checkout. If your EU company has a registered VAT number, please enter this during checkout for VAT exemption.

You will receive your invoice inside an email that will be send after the purchase. Also invoices for all your order can be found inside Customer portal.

We do not provide trial software, instead we invite you to try the plugin risk free with our 30 day money back guarantee.

Share This Image website uses Freemius as payment processor. It supports paying via both credit cards and Paypal. It’s simple, intuitive and works pretty well for us over the years. If you have any problem with payment, please contact support team.

Share This Image does not collect or store information about your site's visitors, such as IP address, location, or any other identifying information. So yes, it is fully GDPR compliant.

License key is used to enable plugin automatic updates. You need to activate your license key for each of your websites. This key can be activated from your WordPress dashboard’s plugin page. License key can be activated, deactivated and upgraded at any time.

To activate your PRO license, you need to paste your license key into the available space on the page at Share Image > Account.
You can find this key inside an email that will be sent after the purchase or by accessing the customer portal.

Yes. Licenses are renewed automatically each year to give you continued access to updates. You may also opt-out from auto renewals in favour of manual control from you online account.

Plugin will continue to work, but you will no longer receive plugin updates or support.

After the purchase I will receive an email with plugin files and also with credentials for user portal. There you can download the latest plugin version, view and upgrade your license key, view license activations, view and print invoices for all your orders.

It depends on the plan type that you choose during the purchase. You can choose from single or multiple site plans. You need to activate your license key on every site in order to receive plugin updates.

Yes! You can upgrade or downgrade your plan at any time. Just login to the User Portal and find needed options there.

If you have a domain name per site (aka domain mapping), you will need an additional licence for each one. If you use subdomains or subfolders, one license is sufficient.
Note: You must enable Share This Image license separately on each site within your network. Do not network-activate.

Of course! You can activate or deactivate a license from the plugin admin panel at any time. You can also manage your license keys directly from your account.

Share This Image ( STI ) is an image sharing plugin for WordPress. The main difference between this plugin and many other social sharing plugins is that STI specializes in image sharing and shares exactly selected images with fully customizable content like title, description and URL.
Here is a list of some main plugin features:

• Exact image sharing.
• Fully customizable url, image, title and description that you want to share.
• Supports all most popular social networks/messengers.
• Choose what images on what pages to share.
• and many more...

Please visit pricing page to view all available plugin features and read about all differences between these two plugin versions.

Share This Image is a plugin for self-hosted WordPress sites, or wordpress.com hosted sites that allow installation of third party plugins.
Share This Image requires the following at minimum to work properly:

• WordPress 4.0 or greater
• WooCommerce 3.0.0 or greater
• PHP 5.5 or greater
• MySQL 5.6 or MariaDB 10.0 or greater
• Apache or Nginx server (recommended, but other options may work as well)

Please read the guide article about installation steps: Installation.

In order to start showing plugin sharing buttons you need to take the following steps:

• 1. Install and activate the Share This Image plugin. More.
• 2. Check the plugin settings page. More.
• 3. Check display rules. With these special options it is possible to choose what images on what pages must be available for sharing. More.
• 4. Set sharing button. Enable/disable sharing buttons that must be visible on your site. More.
• 5. Finish! From now sharing buttons must work on selected pages ( based on current display rules ).

Plugin will work with most of the available WordPress themes. If you faced any problems using the plugin with your theme plugin contact support.

Share This Image works with many plugins out-of-the-box. For some of the most popular plugins we manually check proper work of integration features.

The main problem can be found for plugins that generate dynamic content like galleries or grids. We already test plugin integration with many of such plugin, but if you find any problem with your plugin and Share This Image please contact the support team.

There are many reasons that can lead to such an issue. Please follow these steps that can help you with solving the problem.

• 1. Open plugin settings page and find Minimal width and Minimal height options. Make sure that they are bigger enought overwise sharing will not work for some of your site images.
• 2. Check Buttons position option and if it is set to On image ( always show ) then change it to On image ( show on mouse enter ).
• 3. Check the Display rules option and make sure that you have proper display conditions for the sharing button.

If your problem is still there - please contact support team.

Problem with the plugin like image galleries or grids is that they load its content dynamically and use JavaScript code for this. The Share This Image plugin works great with many of such types of plugins but sometimes the issues can still appear. In this case please try following steps:

• 1. Open the plugin settings page and check Buttons position option. If it is set to On image ( always show ) then change it to On image ( show on mouse enter ).
• 2. This steps requires some coding skills. The trick is to recall sharing buttons display method after the gallery/grid images are fully loaded.
  Than just use following JavaScript code:
  

  $("img").sti();

  
  The trick here is to call that method only after the gallery/grid images are loaded. Usually such plugins have some JS triggers that are activated after the full load. So you need to know it and then the final code will looks like that:

  $(document).on("custom-event-name", function(){
      window.clearTimeout(timeoutID);
          timeoutID = window.setTimeout( function() {
          $("img").sti();
      }, 1000 );
  });

There are several reasons for this. Please walk through the steps below.
Note: after each step you need to clear your browser cache and the cache of any active caching plugin on your website.

• 1. Open the plugin settings page and find Use intermediate page option. Change its value and check if something was changed.
• 2. Make sure that your website is open for indexing: open Settings -> Reading page and find Search engine visibility option.
• 3. Use tools like Facebook debugger or Twitter card validator to check what actual sharing data social networks sees. This information can help you figure out what goes wrong.

If none of the steps above doesn't help - please contact the support team.

Share This Image plugin has very powerful options in the sharing content customization.

With the FREE plugin version you have the option to customize sharing image, title, description and URL via special custom attributes.

With the PRO plugin version you have the more advanced features in content customization. You can set priority for content sources, use special text variables and even customize sharing content individually for each sharing button.

Each social network has its own recommended image sizes. For example, Facebook recommends to use image ratio 1.91:1 and image width not less than 600px.

Here are some articles about sharing best practices:
Facebook sharing best practices.
Overview of best image sizes for most popular social networks.

Yes. With the Display rules option it became very simple to show/hide sharing button based image, page or user conditions.

Sharing buttons works great on both desktop and mobile devices. Optionally you can disable mobile sharing by opening the plugin settings page and turning off Enable on mobile? option.
By default on mobile instead of a sharing button block you will see one sharing icon that will show a sharing button when clicking on it. But this behaviour can be changed.

Yes. With the PRO plugin settings you can choose from several pre-defined sharing buttons styles or change styling for each button individually. Learn more.

No. All your settings and buttons will be in place.
Also, when installing and activating PRO plugin version FREE version is no longer needed and can be removed.

After the purchase you will receive email with the plugin download link and license key for activating plugin updates.
Also download is possible from the customer account page.

To see the list of purchases, please login to Account page with your account credentials (which are sent to you when purchasing).

You can update your plugin in two ways - automatically or manually.

• Automatically update - after installing and activating the plugin go to the Share This Image -> Account page and enter your license key.
• Manual update: just re-download the plugin from your Account page and upload the plugin to your website, overwrite old files.

Yes. New updates are released almost every 2 weeks to give customers the best usage experience and fix any issues as fast as possible.
You can find changelogs for the FREE and PRO plugin versions inside guide: Free version changelog, Pro version changelog.

Yes! Top-notch customer support for our paid customers is key for a quality product, so we'll do our very best to resolve any issues you encounter via our support page.

Support is accessible to all paid customers who have active license of the plugin.

We strive to answer all support requests within 24 hours excluding weekends.

Sure. Please write your request to us by using our our contact page.

Customization is possible as separated paid service. If you are interested - please contact us through our contact form with a detailed description of customization that you need.

Customization means modifying the appearance or functionality of the plugin beyond what the plugin options provide.